How To's
Prerequisite to add Gmail as SMTP server in cloudmon?
To use Gmail as an SMTP server, you will need to configure your email client or application with the following settings: Enable Two-factor authentication: To enable the two-factor authentication, please follow the steps outlined in the link provided ...
How can I make changes to the various elements of a dashboard that I've created?
To modify any aspect of a created dashboard, follow these steps: 1. Navigate to Settings 2. Select General Settings 3. Choose Manage Dashboards From there, you can edit or delete the dashboard you've created as needed.
How can I customize a dashboard using data sources and tags, and can you provide an example of creating a dashboard for specific applications or agents?
To customize a dashboard, navigate to Settings > General Settings > Manage Dashboard and select the Add Table option found and choose data sources like DEM agents, applications, agents and interface. Apply tags in the filter field to specify the ...
How do I create a custom dashboard in the system, and what are the steps involved?
To create a custom dashboard, follow these steps: 1. Navigate to Dashboard in the nav bar 2. Click on Create Dashboard, New dashboard form willbe displayed 3. Fill in the mandatory field, such as "Name." 4. You can then choose to add widgets or ...
How should I analyze the data regarding cipher and protocol information?
To interpret this data effectively, assess the cipher suites and protocol versions in use, considering their security strength and compatibility. Pay attention to certificate validation, key exchange methods, and the implementation of forward ...
How can I use the Application Table to manage my network?
The Application Table lists all added applications along with essential details. You can use it to quickly access information about each application, including its current Apdex score, grade, attached agents, IP address, ISP, and location. This table ...
How does Request/Response Details affect application performance?
Request/Response Details can impact application performance by introducing additional overhead due to the tracking and logging of detailed request and response information. While they provide valuable insights for troubleshooting and diagnostics, the ...
How is the duration for stalled connections determined?
The duration for stalled connections is determined by comparing the time a connection takes to complete with a predefined threshold. If it exceeds this threshold, it's considered stalled.
How is the initial connection duration calculated?
The total duration of TCP and TLS is referred to as the "Initial connection." TCP Handshake: This measures the time it takes to complete the TCP handshake, which includes establishing the connection between the client and server. TLS/SSL Negotiation ...
How do I access Application Details, and why are they important?
To view Application Details, simply click on an application by navigating to Applications>DEM. These details, including the application's name, target, port, and type, can be found on the Application Page. They offer crucial insights into the ...
How can I monitor the server details of an application in DEM?
To monitor the server details of an application follow the below steps: 1. Navigate to DEM>Applications>{any application} 2. Select an user from all monitored users table 3. Select the Server icon from Current User Experience across Network. You'll ...
How does DEM monitor the HTTPS response of an application?
To monitor the HTTPS response of an application, DEM examines the application's HTTP response, which includes details such as the HTTP status code, content type, and character encoding of the response body.
How can I determine the cause of delays in reaching an application using DEM?
To identify the reason for delays, examine the processing time in DEM. Look at aspects such as stalled connections, DNS lookup, initial connection, request/response times, and content download times. You can easily access this information by clicking ...
How can I determine if a URL is being redirected?
To check if a URL is being redirected, you can examine the application's HTTP response. Steps to follow: Click on the application in Applications > DEM and select the specific agent from All monitored users table. Then, click on the application ...
How do I identify the agents affected by issues?
To find agents impacted by issues, click on an application in Applications > DEM, and you'll see a card labeled Current User Experience Across Network. This card provides information about device, Wi-Fi/Ethernet, LAN, Internet and application issues. ...
How is the overall Apdex score calculated?
The overall Apdex score is calculated by taking the sum of the current Apdex scores of all agents and dividing by the number of applications. This is also referred to as the average. The formula can be expressed as: Overall Apdex score = (Sum of ...
How does the User Experience Trend Chart help in monitoring?
The User Experience Trend Chart exhibits the average Apdex scores gathered every 10 minutes for an application, representing the overall user experience. However, when you click on a specific agent from Agents > DEM and then an application, the ...
How is the current Apdex score calculated for an application?
The Apdex score you see for each application represents the average Apdex score of the agents that the application is currently monitoring.
How is the Apdex score calculated?
The Apdex score is determined based on the following criteria: If the total response is less than the provided threshold, the score is set to 1. If the total response is less than four times the specified threshold, the score is set to 0.5. If the ...
How is the application's performance categorized as unacceptable, poor, fair, good, and excellent?
The application's performance is categorized as follows: - An excellent score ranges from 1.00 to 0.94. - A good score falls between 0.93 and 0.85. - A fair score is within the range of 0.84 to 0.70. - A poor score is between 0.69 and 0.49. - Any ...
How to add "tags" to an agent in cloudmon?
To add Tags, Navigate to Settings > Monitoring > Hosts/Agents. Locate the specific agent, click Edit under the Actions of the particular agent, and add the desired tags. On the other hand, you can also add an 'Tags' by navigating to Agents>All ...
How to configure a Notifiers in cloudmon?
Incident Notification Cloudmon ITIM incident notification feature supports sending incident notifications by messaging (e-mail, teams, SMS) and ITSM /trouble-ticketing tools (Slack, Zoho Desk). If an e-mail service is required, provide the mail ...
How to configure and modify the monitoring profile of an agent?
By default, the monitoring profile default is configured for every entity. The default profile includes all the metrics for monitoring and can be modified if required. Follow the steps to configure the profile and change the profile from default to ...
How to configure a Monitoring Profile for an agent in cloudmon?
By default, the monitoring profile default is configured for every entity. The default profile includes all the metrics for monitoring and can be modified if required. Follow the steps to change the profile from default to the user-defined profile ...
How to edit/Delete an added Custom Hook URL in cloudmon?
To edit an already added configuration Navigate to Settings > General Settings > Integration. Click the tick mark icon next to the channel count in the "Custom Hook" widget. You'll now see the list of custom hook that have been added. Select ...
How to enable custom hook in cloudmon to notify an alert?
To configure the Notification settings for Custom hook, follow these steps, Go to Settings > General settings > Integration. Click on the "+ Add" icon located in the " Custom hook" widget. Provide all the necessary information in the required fields ...
How to edit/ delete an added Microsoft Teams URL in cloudmon?
To edit an already added configuration Navigate to Settings > General Settings > Integration. Click the tick mark icon next to the channel count in the Microsoft Teams widget. You'll now see the list of channels that have been added. Select ...
How to enable Microsoft Teams notification in cloudmon?
To configure the Notification settings for Microsoft Teams, follow these steps, Go to Settings > General settings > Integration. Click on the + icon located in the Microsoft Teams widget. Provide all the necessary information in the required fields ...
How can I edit contact details in Email integration?
To edit recipient details in Email integration, follow these steps: Navigate to Settings>General Settings>Integration. Click the tick mark icon next to the contact count. You'll now see the list of mail id that have been added. Select Edit under the ...
How to add mail server configuration and enable email notification in cloudmon?
To enable Email notification, follow these steps, Go to Settings > General settings > Integration in the Cloudmon application. Click the settings symbol located in the widget called Email. Fill in the required fields with the provided information and ...
How to enable Slack notification in cloudmon?
To configure the Notification settings for Slack, follow these steps, Go to Settings > General settings > Integration. Click on the + icon located in the Slack widget. Provide all the necessary information in the required fields and save the ...
How to edit/delete an added Slack URL in cloudmon?
To edit an already added configuration Navigate to Settings > General Settings > Integration. Click the tick mark icon next to the channel count in the Slack widget. You'll now see the list of channels that have been added. Select Edit/Delete under ...
How to enable zoho desk in cloudmon?
Integrate Zoho Desk To configure the Notification settings for Zoho Desk, follow these steps, Go to Settings > General settings > Integration. Click on the + icon located in the Zoho Desk widget. Provide all the necessary information in the required ...
How to edit/delete an added Zoho desk configuration?
To edit/delete an already added configuration Navigate to Settings >General Settings > Integration. Click the tick mark icon next to the Department count in the Zoho desk widget. You'll now see the list of departments that have been added. Select ...
How to trigger an alert via Slack?
To trigger an alert via Slack, follow these steps: 1. Navigate to Settings > Configurations > Alarm Rules. 2. Locate the "+" icon in the top right corner and click on it. 3. Include the necessary details and click on triggers 4. Check the third party ...
How to obtain the incoming webhook URL for Slack?
To get the incoming webhook URL for Slack, follow these steps: If you're not already logged in, sign in to your Slack workspace. Choose the channel to which you wish to add an incoming webhook. You can use an existing channel or create a new one if ...
How can I edit/delete recipient details in SMS integration?
To edit/delete recipient details in SMS integration, follow these steps: Navigate to Settings>General Settings>Integration. Click the tick mark icon next to the recipient count. You'll now see the list of recipients that have been added. Select ...
How to trigger an alert via Zoho Desk in Cloudmon?
This Feature is only available for NON MSP Customers. Trigger an alert via Zoho Desk To trigger an alert via Zoho Desk, follow these steps: 1. Navigate to Settings > Configurations > Alarm Rules. 2. Locate the "+" icon in the top right corner and ...
How can I identify the specific process that is causing high CPU and memory utilization?
To identify the specific process causing high CPU and memory utilization, follow these steps: Navigate to Devices > All Devices. Select the particular device you are interested in. Go to the system metrics section. Look for a point on the graph where ...
How to configure Outlook as SMTP server in cloudmon?
To configure Outlook as an SMTP server, you'll need to set up an app password for your Microsoft account and then configure your email client or application to use Outlook's SMTP settings. Here's a step-by-step guide: Generate an App Password ...
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