General
What is the practical use of the geographical view feature in DEM?
You can easily locate an agent's position on a map and access comprehensive information using the geographical view feature. When you hover over the agent's location on the map, it displays the agent's status and provides detailed insights. To access ...
Is there a feature that enables us to classify the agents we've added based on our specific needs and offers a user-friendly method for visualizing complex data?
Certainly! You can use heatmaps within the agents and applications section to effectively visualize data. Additionally, there are grouping options available to enhance your analysis. To access the heatmap: 1. Navigate to Dashboard > User experience ...
What do the colors of agents and applications indicate in the heatmap?
The colors in the heatmap represent the Apdex grade associated with agents and applications.If the agent is not monitored then, the the heatmap for the device will be indicated in gray colour.
What is the reason for the application displaying empty data?
If you've added an application but haven't associated it with any device, the application won't be monitored. As a result, when you click on that application, you won't see any data because there are no devices actively monitoring it.
Why should I activate the secure toggle when adding an application?
Enabling the secure toggle when adding an application is essential because it transforms the application into a TLS (Transport Layer Security) application. This, in turn, ensures that the connection to the application is encrypted and secure, ...
Is it possible to export reports in DEM?
Yes, you can export reports in DEM from multiple pages. To initiate the export, simply locate the "Download CSV" and "Custom data export" icons positioned at the top right corner of various pages within DEM. These options grant you the flexibility to ...
What information about an application is available in DEM?
In DEM, when you add an application, you can access various details including the name, target, port, type, Apdex grade and score, user experience chart, user impact data, processing time, ping, tracepath, and for HTTPS applications certificate ...
What are the reasons for an agent receiving an unacceptable grade?
A device can receive an unacceptable grade for two main reasons: 1. When the total response time surpasses the configured threshold, resulting in an Apdex score of 0.48 to 0 as an unacceptable grade. 2. If the associated application is unreachable ...
Can I access historical data for an application?
Yes, you can view older data for an application. Simply click on the application and select an agent that is associated with the application. Within the card labeled "Current user experience across network," you'll find icons representing device, ...
What does the Apdex score in an application mean?
The Apdex score you see is the most recent score of the application that is associated with the agent you're viewing.
Why do I observe a spike in my website response time?
Response time is a combination of DNS time, connection time, SSL Handshake time (for HTTPS) and download time. Spikes in response time could be due to increase in DNS time or connection time or download time. Some factors to consider: 1. Server may ...
What are the possible reasons for an application being unreachable, and how does Cloudmon DEM display this information?
In Cloudmon DEM, the system monitors a website's availability by sending an HTTP request to the webserver and examining the status code of the response. A 200 OK response code signifies that the website is accessible. However, there are several ...
Can I specify a port for an application in cloudmon DEM, and if so, how can I do it?
Yes, you can specify a port for an application. When adding an application, provide the application URL in the format http:// or https:// or ip:port. This allows you to specify the desired port for the application.
Is it possible to set up alarms for applications in DEM?
Yes, you can set up alarms for DEM. You can configure alarms for latency, jitter, loss, response time, and Apdex. Refer to DEM Alarms for more details.
Are Certification Details available for all applications?
Certification Details are available for all HTTPS applications. They provide information about the certificate issuer, common name, issuance date, expiration date, and connection details such as cipher and protocol used for secure connections.
What is the response time displayed in the agent's application tab?
In Digital Experience Monitoring (DEM), response time refers to the amount of time it takes for the application to respond . It includes: Request Time: The time it takes for the request to reach the server. Processing Time: The time the server takes ...
What does processing time mean in Cloudmon DEM?
Processing time in Cloudmon DEM refers to the duration it takes for a web request to be handled. This includes various metrics like the time for redirects, DNS resolution, establishing TCP connections, SSL handshake, sending the initial request, ...
What are the limitations for adding applications and endpoints per agent in the basic version?
In the basic version, you can add a maximum of 5 applications and 2 endpoints per agent.
What threshold value should I configure for an application in cloudmon?
To set the threshold value for your application's performance, aim to achieve excellent results when the total response time falls within that threshold. For instance, if you set a threshold of 100 milliseconds for your application, any application ...
what OS is supported as DEM agents?
DEM agents support both Linux and Windows operating systems.
What is DEM in cloudmon?
Cloudmon's DEM offers network administrators real-time insights into individual users' application experiences, whether they're in the office or remote. It helps identify issues, ensuring a clear view of network quality and pinpointing connectivity ...
What are the processors supporting cloudmon-probe?
The processor with flags SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2 is required to start cloudmon-probe. CPU should falls under any of these Intel microarchitectures or greater ones. 1. Skylake 2. Haswell 3. SandyBridge 4. Nehalem 5. ...
In Cloudmon DEM, do we follow a "bottom-to-top" or "top-to-bottom" approach?
In the DEM, our approach follows a top-to-bottom orientation.
Can the monitoring frequency be adjusted in cloudmon?
Certainly, you have the ability to configure the polling and reporting interval according to your specific needs.
Is there a need for configuration to initiate agent discovery?
No configuration is required for agent discovery; once the agent is installed, it will be automatically discovered.
What determines the frequency of data in cloudmon?
The frequency of data is influenced by the polling and reporting interval you set up; the statistics are pushed according to this configuration.
Is it possible to monitor all applications accessed by the user in End User Monitoring?
No, the user can only monitor the application that has been added to the DEM profile.
Is it possible to view historical data in Cloudmon?
The data is stored in the respective databases. However, the data retention period for historical data is typically 3 months. It's important to note that the retention period for process-wise data is limited to 24 hours.
Is server backup available?
No, server backup is currently in our roadmap for future implementation.
Is event correlation supported in Cloudmon?
Currently, event correlation is not supported, but it is on our roadmap for future development.
Is S-Flow supported?
Currently, S-Flow is not supported, but Netflow and IPFIX are supported.
Can we integrate our ticketing tool with Cloudmon to receive a notification when an alarm is triggered?
Yes, we can integrate our ticketing tool with Cloudmon. By default, Zoho Desk is integrated with Cloudmon. However, if you need to integrate a different ticketing tool, you can use the "Custom hook" option. To do this, follow these steps: Navigate to ...
Can Cloudmon be deployed on a Private Cloud?
Cloudmon is fully compatible with Private Cloud environments and can be seamlessly deployed on your infrastructure. To facilitate a streamlined deployment process, we provide an OVA image tailored for VMware ESXi and a VHDX image optimised for ...
What are the system requirements for installing Cloudmon as a Hyper-V virtual machine on a Windows operating system?
To install Cloudmon as a Hyper-V virtual machine on Windows, the following system requirements must be met: Windows Pro or Enterprise version above 10 (64-bit operating system). A 64-bit processor with Second Level Address Translation (SLAT). Minimum ...
Which versions of PowerShell support the execution of the Hyper-V installer script?
The Hyper-V installer script can be executed on PowerShell versions 5 and above.
Can I receive notifications when a device goes down in cloudmon?
Yes, you can configure alarms to receive notifications when a device goes down in Cloudmon Here's how you can set it up: 1. Navigate to Settings > Configurations > Alarm rules in the Cloudmon web interface. 2. Click the '+' icon to add a new alarm ...
What are the available thresholds for setting alarms?
Cloudmon offers multiple threshold levels for setting alarms. These thresholds include: 1. Attention threshold: This is a low severity level that triggers an alert when certain conditions are met. It indicates a situation that requires attention but ...
Can i perform URL monitoring in cloudmon?
Cloudmon supports website/URL monitoring providing information such as Status, reachability, response time and last polled time.
Can I monitor the Wi-Fi signal strength of an agent in cloudmon?
Yes, with Cloudmon DEM, you can monitor the Wi-Fi signal strength. By installing the DEM agent on the user's device, you will be able to view and track the Wi-Fi signal strength.
Can Cloudmon monitor the availability of remote users?
Yes, Cloudmon provides the capability to monitor the availability of remote users, once Cloudmon agent has been installed on their devices.
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