General
Can Mac systems can be monitored using Cloudmon
Yes, once Cloudmon agents are installed in MacOS devices they can be monitored
Is it possible to monitor VM's in a Hyper-V server?
Yes, VM's in a Hyper-V server can also be monitored
Does Cloudmon support SNMP v3
Yes, it support SNMPv3 in addition to SNMPv1 and v2.
When a new device is added, will Cloudmon automatically map it or should it be manually added?
Using "Re-scan" option the new devices can be automatically discovered and added in the topology map.
Can container monitoring be done?
Docker monitoring is possible if Cloudmon agent is installed in the Docker.
Can metrics like Fan Speed be monitored by Cloudmon?
Yes, when available for a device in the matched SNMP template, it will be monitored.
Is it possible monitor the Storage Volume of my windows servers?
Yes, this is possible for Hyper-V monitoring. Refer Hyper-V monitoring for more details
Can end-user laptop monitoring be performed by Cloudmon?
Yes, end-user laptops and desktops can be monitored using Cloudmon agents and also in agent-less mode by WMI or ICMP.
Can Cloudmon monitor my Windows servers without using agents?
Yes, in that case WMI monitoring can be used. If WMI is not possible, ICMP or SNMP based monitoring can be performed as well.
Can i send all syslogs from devices and monitor at a common place?
Yes, Cloudmon collects Syslogs from the devices, and they can be monitored from a single Cloudmon controller.
Does Cloudmon monitor availability of Services?
Yes, availability of services can be monitored. Refer Service monitoring for more details
Is auto - discovery of networks available
Yes
Can Cloudmon monitor devices in SD-WAN?
The availability of devices in a SD-WAN can be monitored through ICMP/TCP. Also If NetFlow is supported in those devices, that can be monitored as well.
Does Cloudmon support exection of custom scripts?
Yes, custom scripts created using PowerShell, python, Nodejs, Bash scripting languages can be executed
What is the resource utilization of the agent?
Cloudmon agents typically utilize less than 1% percentage of CPU.
How is Endpoint Security ensured by Cloudmon agents?
Cloudmon agents don't open any ports on the endpoint. We also perform VAPT testing using third-party solutions.
Will there be any time synchronization issue if the agent and controller are set to different times?
If there is no time synchronization from the agent to controller then the agent will not push any data to the controller. 'Agent time not synchronized' error will be triggered until the time is in sync with the controller. This error can be seen in ...
Is it possible to monitor VMware ESXi?
Yes, ESXi residing in a vCenter will be discovered and monitored or else a standalone ESXi could also be discovered and monitored., refer VMware monitoring for more details.
Is VMware credential with read access enough for monitoring Vcenter?
Yes, as we are fetching the VMware through Native API's read access is enough for monitoring
Can the whole VMware infrastructure be discovered?
Yes, when Cloudmon is provided with vCenter IP and the admin credentials, all the resource entities like ESXi, VMs, Cluster, Resource Pool and Datastore will be discovered and can be monitored.
What are the virtualization platforms that can be monitored with cloudmon ?
Cloudmon monitors VMware and Hyper-V Hypervisors and their resources
Can we monitor a real time bandwidth utilization?
Yes, we can monitor the real-time bandwidth utilization of a device using Network Traffic flow monitoring module in Cloudmon.
Does Cloudmon support data collection using WMI
Yes, Cloudmon used WMI monitoring to collect data from WMI-enabled devices
What authentication methods are supported for adding SNMP devices in Cloudmon?
Cloudmon supports monitoring SNMP devices with the following authentication methods: MD5, SHA, and SHA256.
Can we track configuration changes over a period in a network device?
Yes, it is possible to take configuration backup of our network device with Network Configuration Manager (NCM). Using NCM you can schedule backup of devices, with timelines, without any manual intervention. Period could be - i) Daily ii) Weekly iii) ...
Why am i getting 'API-KEY not found' message in my error logs?
For both agent and probe installation, API_KEY is the mandatory parameter for entities reporting to the controller it need to set in agent.conf in agent installation and in probe .env file of a probe. In Cloudmon controller, click on the User icon > ...
Can i create user account restricted to access only Servers?
While creation of user accounts, device Groups can be associated. For creating a device restricted access, the devices can be kept in the Group and assigned to the users, so that the users have access only to those devices in the group
What is meant by groups in Cloudmon and how to create them?
Refer Groups creation for details on creating groups
Why am i not receiving any Traps?
Check if the port specified for traps is not being blocked by your firewall. Try pinging the Cloudmon Controller from the concerned device to see if it's reachable. Also, check if the port assigned for receiving traps is available in Cloudmon ...
Can Cloudmon alert users about threats in a device?
Yes, you can configure SNMP trap or syslog alerts for specific messages, log types, or a certain count of logs in a given interval to notify users of potential threats.
Is it possible to perform log analysis in Cloudmon
Yes, Cloudmon can be configured to collect system logs and audit logs and trigger alarm based on pre-defined rules.
How to check the available device templates in Cloudmon?
Go to Networks > SNMP Devices from the top navigation bar. Click the + icon in the top right corner, then select the Template field to view and search available templates.
What are vendors supported for cloudmon device monitoring using SNMP?
Cloudmon supports device templates for a wide range of popular vendors for SNMP monitoring. The correct template is automatically matched with the device upon adding it to monitoring. However, user can also choose their preferable SNMP templates.
Is it possible to automatically discover devices in our network using Cloudmon?
Yes, Cloudmon supports two types of network discovery Network Discovery using ICMP, TCP & SNMP protocols - Cloudmon detects most devices in your network. Devices discovered using ICMP & TCP could be added to availability monitoring in bulk from the ...
Is it possible to access the device terminal from Cloudmon Controller?
Indirectly, yes. Commands or scripts can be executed in the "Execute Command" terminal in Agents > Click on a Agent > you can find the execute terminal option in the right corner of the summary and the results will be fetched after the reporting ...
Can any created MSP user account have access to end customer devices?
Yes, MSP user accounts can be associated with customers' devices, such that they can have access and manage those devices
Can Cloudmon monitor Performance, Availability, and Bandwidth of IP Endpoints?
Yes, Cloudmon monitors the performance and availability of IP Endpoints. It uses synthetic monitoring – either ICMP (Internet Control Message Protocol) or TCP (Transmission Control Protocol) to monitor availability, latency, jitter, packet loss, and ...
What sort of IP Endpoints can be monitored by Cloudmon? Can Public IPs be monitored?
A fully classified domain name or an IP Address can be monitored. So yes, Public IP’s can be monitored as well.
To use Cloudmon's Syslog feature, do we need an external Syslog server?
No, we do not need an external server to maintain the System logs. Enabling syslogs in the network device will be sufficient.
If a configuration is rejected in the Network Configuration Manager (NCM), will it automatically block the addition of the same configuration in the future?
No, if a configuration is rejected in NCM, the system won't automatically block the addition of the same configuration in the future.
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