What steps can be taken to debug if the agent installed on a machine is not discovered in the Cloudmon portal?

What steps can be taken to debug if the agent installed on a machine is not discovered in the Cloudmon portal?

1.  First, check the agent log for a reason.

      On Windows, the log path for the agent is: C:\Program Files (x86)\Cloudmon\logs.
      On Linux, the log path for the agent is: /var/log/cloudmon/agent/agent.log.
2.  Verify if the CC_URL is in the following format: https://<controller IP>. If not, modify it to the given format and restart the cloudmon-agent.

      To restart the agent on Windows, navigate to Task Manager, go to the "Services" tab, find "cloudmon-agent," right-click on it, and select "Restart."
      To restart the agent on Linux, use the command "service cloudmon-agent restart."
3. Check if the controller is reachable from the agent machine.

4.  Verify if the firewall is blocking port 80 and 443

    • Related Articles

    • How to install an agent in cloudmon?

      Installation of Cloudmon Agents are performed from the Cloudmon controller: Click on the user icon in the top-right corner of the Cloudmon Controller window Select the "Help" menu. You will be redirected to the Agent article page by default. As you ...

    • How to change the Agent name in Cloudmon portal?

      It is possible to modify the name of an Agent even after it has been installed. To do so, you can follow these steps in the Cloudmon portal : Go to Settings > Monitoring > Hosts/Agents. Locate the Agent whose name you want to change and click on the ...

    • How is the probe discovered in cloudmon?

      When the controller and probe are installed on the same machine, the probe can be automatically detected by the Cloudmon portal, and you can view it by navigating to Settings > Monitoring > probes. However, if the probe is installed on a different ...

    • What steps can be taken to debug frequent server crashes with a 502 bad gateway error in cloudmon?

      1. Check the status of the MongoDB and server using the following commands: To check MongoDB status: service mongod status. To check server status: service cloudmon-controller@server status. If either of them is inactive, restart them using the ...

    • Can we determine the location of the installed agent in cloudmon?

      Certainly, Cloudmon automatically detects the agent's location upon the agent's installation. Users have the ability to view the geographical location of the agent on a map and also on the summary page of that specific device.