Is it possible to access the device terminal from Cloudmon Controller?

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• How secure is the communication between agent and controller/server in cloudmon?

  Cloudmon ITIM uses a secure channel for communication between agent and controller/server. Cloudmon has support for SSL and we recommend installing on your server once Cloudmon is installed.

• Is it possible to remotely access a desktop or server monitored by Cloudmon?

  No, remote access is not a feature directly provided by Cloudmon. However, Cloudmon offers runbook functionality, enabling IT to execute various operations on a remote host using scripts.

• What could be the reason for the agent to stop reporting statistics to the controller in cloudmon?

  Verify agent log in /var/log/cloudmon/agent/agent.log. If license expired, please contact cloudmon-support@veryxtech.com.

• Is it possible to see the IP Address of the device in Cloudmon?

  Certainly, you can easily view the IP Address of the device within Cloudmon. You can view these details in the summary page of the respective device.

• Does Cloudmon ITIM Controller require internet connectivity?

  Yes. Cloudmon ITIM controller requires internet access for the following reasons, Software updates (https://repo.veryxtech.com) Finding location, ISP and other information based on IP address (https://ip-api.com) Pushing alerts to MS Teams, Slack, ...