If Zoho Desk is set up as a notifier, will you receive a ticket or a notification when an alarm is triggered?

If Zoho Desk is set up as a notifier, will you receive a ticket or a notification when an alarm is triggered in cloudmon?

In Zoho Desk, alarms triggering will result in the generation of tickets, ensuring you receive a record and notification of the triggered event. If you need to integrate a different ticketing tool, you can use the "Custom hook" option as well. 

    • Related Articles

    • How to trigger an alert via Zoho Desk in Cloudmon?

      This Feature is only available for NON MSP Customers. Trigger an alert via Zoho Desk To trigger an alert via Zoho Desk, follow these steps: 1. Navigate to Settings > Configurations > Alarm Rules. 2. Locate the "+" icon in the top right corner and ...

    • When is an alarm triggered in cloudmon?

      An alarm is triggered based on the configuration of the corresponding alarm rule when an IP endpoint or device exceeds the threshold value that has been set. In other words, when the monitored metric goes beyond the defined limit, the alarm will be ...

    • How does the user get notified when an alarm is triggered in cloudmon?

      We provide the following options for notifying the user when an alarm is triggered, Email Microsoft Teams Slack Zoho Desk SMS Webhook

    • How to enable zoho desk in cloudmon?

      Integrate Zoho Desk To configure the Notification settings for Zoho Desk, follow these steps, Go to Settings > General settings > Integration. Click on the + icon located in the Zoho Desk widget. Provide all the necessary information in the required ...

    • Can I receive notifications when a device goes down in cloudmon?

      Yes, you can configure alarms to receive notifications when a device goes down in Cloudmon Here's how you can set it up: 1. Navigate to Settings > Configurations > Alarm rules in the Cloudmon web interface. 2. Click the '+' icon to add a new alarm ...