How is the overall Apdex score calculated?

How is the overall Apdex score calculated?

The overall Apdex score is calculated by taking the sum of the current Apdex scores of all agents and dividing by the number of applications. This is also referred to as the average. The formula can be expressed as:

Overall Apdex score = (Sum of current Apdex scores of the agents) / (Number of applications)