Can we integrate our ticketing tool with Cloudmon to receive a notification when an alarm is triggered?
Yes, we can integrate our ticketing tool with Cloudmon. By default, Zoho Desk is integrated with Cloudmon. However, if you need to integrate a different ticketing tool, you can use the "Custom hook" option. To do this, follow these steps:
- Navigate to settings > General Settings > Notification.
- Click the "+" on the top right corner.
- Choose "Service" as Zoho Desk if your ticketing tool is Zoho Desk. If you have a different ticketing tool, select "Service" as Custom hook.
- Provide the URL and save it for your ticketing tool integration.
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If Zoho Desk is set up as a notifier, will you receive a ticket or a notification when an alarm is triggered in cloudmon?
In Zoho Desk, alarms triggering will result in the generation of tickets, ensuring you receive a record and notification of the triggered event. If you need to integrate a different ticketing tool, you can use the "Custom hook" option as well.
Can I receive notifications when a device goes down in cloudmon?
Yes, you can configure alarms to receive notifications when a device goes down in Cloudmon Here's how you can set it up: 1. Navigate to Settings > Configurations > Alarm rules in the Cloudmon web interface. 2. Click the '+' icon to add a new alarm ...
When is an alarm triggered in cloudmon?
An alarm is triggered based on the configuration of the corresponding alarm rule when an IP endpoint or device exceeds the threshold value that has been set. In other words, when the monitored metric goes beyond the defined limit, the alarm will be ...
How does the user get notified when an alarm is triggered in cloudmon?
We provide the following options for notifying the user when an alarm is triggered, Email Microsoft Teams Slack Zoho Desk SMS Webhook
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